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We want you to shop with confidence and worry less. Our buyer protection ensures that all purchase are covered in our buyer protection event.
When Refund Works?
- If you don’t get your order on time.
- If you receive your product and it is significantly different to the description.
How Refund Works?
- Open a dispute first from your order page.
- We will investigate your issue with both parties (shipping company-buyer).
- If your claim is valid we will refund your full payment or partial payment
according to your problem.
It takes 3-7 working days to complete your refund process. After completing all process we will instantly deposit it to your account.
Orders that fall under return policy can be returned easily as long as they are unused.
All of our products are genuine. We maintain the desired level of quality in our product and service, especially to every stage of the process of delivery or production.
Read Before Open Dispute
Track Your Order First
Firstly track your order before open a dispute. We desperately want to deliver your desired product in time and safe. There is some possible reasons that can delay your order. Please follow these steps before request for refund.
- Fill your Address, Phone Number and Postcode carefully during checkout.
- If you submit any wrong address or phone number or postcode contact us before shipment. We won’t take any responsibility for wrong address after shipment.
- Make sure your phone is reachable.
- Usually it takes 7-20 days to deliver after shipment. Contact your local post office for your parcel (Standard Shipping). Contact logistic company for Express Shipping (ex. DHL, FedEx, Aramex etc).
- Read product description carefully before placing an order. If product match with provided description then refund will not be given.
- If you get a damaged product we feel sorry for this. Kindly provide a picture of broken part, we will refund your full money or resend you a new one.
- Contact us 24/7 for any issues.