Frequently Asked Questions

How do I register an account?

By following the instructions below, you can initiate your free membership at cupid-box.com.

1. Click Register from the top right corner ;
2. Enter your email ;
3. Enter your password ;
4. Submit

How to edit billing or shipping address?

You can easily add or edit your billing and shipping addresses from My Account. Give your first and last name. Customers can use their company name (if any) to recognize easily. Select your country and write down your city name (i.e New York). Fill in the address bar with two fields. Put your house number and street name on the first field which is mandatory. Then, put apartment, suite, unit etc which is optional. You are advised to give your full address correctly. After that choose your district/state where you live in. The next field is Postcode / ZIP which is mandatory. Please recheck your postcode or zip to so that your desired product would not be sent to a wrong post. To reach your via phone now it’s time to give your phone number on this step. Please be advised that your phone number is reachable/active. The last fields is E-mail. Put your e-mail address where you want to receive your order receipt, shipping information and other activities of your order.
Click save address to save your information.

How to change my account name?

You can change your name simply by going to My Account . Update your first name and last name from two different fields. Scroll down and click save changes.

How to change password of my cupid-box account?

You can change your password anytime from My Account. To change your password you have to give your current password. Just below current password field enter your new password. Confirm your new password by entering once more time and click save changes. Done! Your password has been updated.

How to place an order on cupid-box?

Add your desired product(s) to shopping cart and proceed to checkout. Log in if you are already registered or Register for a new account. Fill in billing and shipping address and recheck your order that everything is correct. Check the terms and conditions checkbox if you are agree with it and click Place Order. Now you will be redirect to payment page. You are advised not to close the window till the payment page appears. Fill in your payment information and pay for your order.

Where i can find my order history?

All of your order history are recorded on My Orders under My Account. You can view, edit or cancel your from here.

Can i cancel my order?

You can cancel your order anytime before shipment. Go to My Orders and cancel the order from order action.

How to check my order status?

Yo can check your each and every order status from My Orders page. You need to be logged in to see your order status.

Why my order is on hold?

Your order may be on hold for several reasons.

Suspicious Payment: Cupid-Box allows customers to pay by most friendly and safest payment methods verified by SSLCommerz. If your payment looks like suspicious we will verify your payment. We don’t allow any fraudulent activities on our loving Cupid-Box. Since, until your payment is verified your order status will be on hold.

Out of Stock: As we have great demand in the world marketplace it’s really pleasure to serve you. If we run out of stock of your desired item, your order status will be marked as on hold. We will connect you in this circumstance with our best possible service.

Order Status

StatusDescriptionAction
Pending PaymentYour payment is still pending.Pay
Processing/Awaiting ShipmentYour order is processing for shipment.View
On HoldYour order is on hold for security reasons.Contact Us
CancelledYou order has been cancelled.Order Again
FailedYour order has been failed.Order Again
ShippedYour order has been shipped to you.View/Received
ReceivedYou received your item.View
RefundedYou claim for refund and accepted.View
CompletedYour order has been completed.View

Is it safe to pay on Cupid-Box?

Your payment is completely safe and secured on Cupid-Box. You can pay by safe and friendly payment methods on Cupid-Box which is verified by SSLCommerz. We want you to shop with confidence and worry less. Our buyer protection ensures that all purchase are covered in our buyer protection event.

How to pay for my order?

You can pay by safe and friendly payment methods on Cupid-Box which is verified by SSLCommerz. We want you to shop with confidence and worry less. SSLCommerz cupid box payment methods

Facing problem on payment page?

Our payment page has been set up user friendly. Though if you face any problem paying for your order please follow below instructions:

  • Close payment page and retry from checkout. (most payment succeed on retry)
  • Recheck your card information.
  • Delete your browser cache & cookies and try.
  • Contact us if none of above works.

How Cupid-Box ships an order?

Cupid-Box ships order in two shipping methods.

  • Standard Shipping Method (Expected delivery in 7-20 days)
  • Express Shipping Method (Expected delivery in 3-7 days)

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How to find shipping charge to my address?

We use different type of shipping options as your priority. Add your desired product to cart to calculate shipping charge. You can also find shipping charge in checkout.

Which countries Cupid-Box ships to?

Without exception, Cupid-Box ships to all countries except China.

Can i return my order?

You can return your product easily. We want you to shop with confidence and worry less. Our buyer protection ensures that all purchase are covered in our buyer protection event. Check our Return Policy.

[Buyer pays the return shipping fee]

Can i ask for refund if i do not get my order?

We always ship parcel as priority delivery. Even after that if you do not receive your product you will get a full refund no question asked. Or, you can claim for resend your product. We want you to shop with confidence and worry less. Our buyer protection ensures that all purchase are covered in our buyer protection event. Check our Refund Policy .

What if i get a wrong or damaged product?

Sometimes it happens that we really do not want. If you get a wrong product or damaged product you can ask for full refund or resend. We want you to shop with confidence and worry less. Our buyer protection ensures that all purchase are covered in our buyer protection event. Check our Refund Policy .

Is there any other additional protection?

Guaranteed Genuine
All of our products are genuine. We maintain the desired level of quality in our product and service, especially to every stage of the process of delivery or production. check our Buyer Protection Event.

How to availe free shipping?

You can avail for free shipping on orders above 50$. That means you have to spend 50$ on shopping. You can be eligible for full free shipping from anywhere in the world. Any offer provided by Cupid-Box can be unavailable any time. Grab your chance as soon as possible.

Expensive but full of great value!

Since you really value the “bad quality” experience and still worried about accessorizing, then you might be interested in our great value styles. Remember, good things are a little more expensive. We believe you prefer quality than saving money. Our collections are affordable and full of great value. You worth it because you are precious.

Why you shop on Cupid-Box?

While asking our customers why they shop on cupid-box, most of them replied the same answer. They love how we protect their money and order. We want you to shop with confidence and worry less. Our buyer protection ensures that all purchase are covered in our buyer protection event. Customer will get a full refund if they don’t get their order or get a damaged item. Your satisfaction is our end. We love to share that many of our customers get back to us and order frequently. We keep our promise because you are precious. Moreover, our amazing styles can fascinate you at a glance.

How to order for business?

While serving constantly growing smartphone users, Cupid-Box spreads it’s service to the business as well. Contact us today for your business deal. See more at Wholesale Deals.

Still Need Help?

Contact us to get better help.

 

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